Refund and Return Policy
Our refund and return policy is put in place for our customer’s satisfaction as it is our top priority. We want to ensure you love your products, and if you are not completely satisfied we offer a 14 days money back guarantee! Please see below, for instructions and exceptions to our return and refund policy.
- All Discounted and promotional item sale prices are final.
- Acceptable reasons for returns: Product does not match description. The product was damaged upon arrival. We shipped the incorrect item or size.
- Returned Items must have no visible signs of wear or use.
- Requests for refunds must be be submitted via email at Support@Shieldcase.com within 14 days of delivery along with customer’s name and order number.
- Any return shipping fees will be the responsibility of the customer. All returns are subject to a 25% restocking fee.
- If you received the wrong merchandise on behalf of Shieldcase, please contact us – support@shieldcase.com.
All approved refunds will be processed within 48 business hours after we receive the returned item. Please note it may take your banking institution 7-10 business days to receive and credit your account.
For more rules on our services please see our Terms and Conditions policy.
Thank you,
– Shieldcase Team