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At Shieldcase, customer satisfaction is our top priority. We want to ensure you love your products, and if you are not completely satisfied we offer a 14 days money back guarantee! Please see below, for instructions and exceptions to our return and refund policy.

  • Discounted and promotional item sale prices are final.
  • Acceptable reasons for returns: Product does not match description. The product was damaged upon arrival. We shipped the incorrect item or size. 
  • Returned Items must have no visible signs of wear or use.
  • Requests for refunds must be be submitted via email at [email protected] within 14 days of delivery along with customer’s name and order number.
  • Any return shipping fees will be the responsibility of the customer. All returns are subject to a 25% restocking fee
  • If you received the wrong merchandise on behalf of Shieldcase, please contact us – [email protected].

All approved refunds will be processed within 48 business hours after we receive the returned item. Please note it may take your banking institution 7-10 business days to receive and credit your account.

For more rules on our services please see our Terms and Conditions policy.

Thank you,

Shieldcase Team

 

 

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